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Privacy Statement
Last Updated: February 2nd, 2023.

Love Travelers, (“we” or “us”) values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our website, platform, and/or associated services, and tells you how to contact us.

Privacy Statement Summary

This is a summary of our Privacy Statement. Our full Privacy Statement is found on this page by scrolling down.

What does this Privacy Statement cover?

This Privacy Statement describes:

We collect personal information when:

When you create an account on one of our sites (no available on all sites), sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our applications. We also receive information from affiliated companies within Love Travelers, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

How is your personal information shared?

Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared.

What are your rights and choices?

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. Our Privacy Statement has more information about the options and data protection rights available to you.

How to contact us?

More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the “Contact Us” section to ask questions about how we handle your personal information or make requests about your personal information.

Full Privacy Statement
Categories of Personal Information We Collect When you use our platform, applications, or associated software tools or services, we may collect the following kinds of personal information from you as needed:

When you install any of our applications or use our platform, we automatically collect the following types of information from your device:

Mobile Applications

When you download and use any of our mobile applications, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

Permissions for Location-Based Services:

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the application or other program (either during your initial login or later) to enable certain location-based services available within the application (for example, locating available lodging closest to you). To disable location capabilities of the application, you can log off or change your mobile device’s settings.

Use of Personal Information

We use your personal information for various purposes described below, which depend on the site you visit or the application you use.

Your Use of Online Sites, applications, and Services:

Communications and Marketing:

Other Business Purposes and Compliance

  • Conduct surveys, market research, and data analytics
  • Maintain, improve, research, and measure the effectiveness of our sites and applications, activities, tools, and services
  • Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
  • Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible
  • Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
  • Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process
  • Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements
  • Operate our business using lawful business purposes and as permitted by law
  • Sharing of Personal Information

    We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

    Your Rights and Choices

    You have certain rights and choices with respect to your personal information, as described below:

    For California residents:

    California residents may exercise the following rights:

    International Data Transfer

    The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.

    The servers for our platform are located in the United States and Mexico, and the Love Travelers companies and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.

    We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement. For example, any data transfers between our group companies are governed by our intragroup agreements which incorporate strict data transfer terms (including the European Commission's Standard Contractual Clauses, for transfers from the EEA) and require all group companies to protect the personal information they process in accordance with applicable data protection law. In addition, certain Love Travelers U.S.

    affiliates have certified with the EU-U.S. and Swiss-U.S. Privacy Shield, as explained below in the "Privacy Shield" section.

    We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include European Commission approved Standard Contractual Clauses, the service provider's certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, or reliance on the service provider's Binding Corporate Rules, as defined by the European Commission.

    Security

    We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

    Record Retention

    We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

    The criteria we use to determine our retention periods include:

    Cookie Statement
    Types of cookies and similar technologies Cookies

    Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.

    Other similar technologies

    Love Travelers’s use of cookies

    At Love Travelers, we use cookies for a number of reasons, including to:

    Types of information collected by cookies

    The types of information that we collect through cookies include:

    See the Categories of Personal Information We Collect section above for more information on what types of information are collected automatically.

    Types and functions of cookies
    Essential Cookies

    Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.

    Other Types of Cookies

    We also use other types of cookies to make our site engaging and useful to you:

    For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties’ use of your information.

    Some analytics cookies can perform tasks essential and/or functional to online services like enabling site improvements and testing changes on a site.

    Your information choices

    You can choose not to receive tailored online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes by accessing one of the following resources:

    Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you.

    How can you manage your cookies?

    You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

    Do-Not-Track Signals and Similar Mechanisms.

    Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

    Contact Us

    If you have any questions or concerns about our use of your personal information, please contact us via email at contactus@lovetravelers.com. A list of the Love Travelers companies is available by contacting us at contactus@lovetravelers.com.

    Updates to Privacy Statement

    Podemos actualizar esta Declaración de Privacidad en respuesta a cambios en las leyes o desarrollos técnicos o comerciales. Puede ver cuándo se actualizó por última vez esta Declaración de Privacidad marcando la fecha de “última actualización” que se muestra en la parte superior de esta Declaración.